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Best Coffee Beans and Coffee Machines

Email us for help and advice - if you wish to speak to someone please request a free call back

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We can arrange competitive tailored equipment packages and finance for your business.
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For discounts, special offers and promotions

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Click here to order our coffee and consumables catalogue

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Customer Service & After Sales Service - Call - Email - Call Back

Email:      sales@bestcoffeebeans.co.uk 

Email Customer Services is open 7 days a week between 9am and 6pm. 

We aim to answer all emails within two hours. We deal with all enquiries promptly.

If you would like advice about a product, help in choosing a product or have problems with an existing product, we can call you back free of charge - just email us. This is for technical or product advice only.

     

Click here if you would like us to call you

We aim to provide a high level of customer service before and after your purchase and we have specialist expertise should you need help or advice.

Delivery Summary

You can order online for delivery to the UK. UK mainland delivery is free over £100 or £6 if your order is below this amount. We can and do delivery worldwide, although this is not possible with all products. Please email us for information.

Consumables are delivered the next working day, if ordered before 1pm, Monday to Friday. Machines and equipment vary but generally are delivered between 2 to 6 days.

   

Click here for more information              Order our coffee and consumables catalogue

     

More Customer Services Information:

          

After your purchase

We also have FAQ's and information to help you with your coffee machine on our Facebook page in the discussion forums. You don't have to be a member to view this information, but  if you are you can add information of your own. You will see the link to our Facebook page on the left of this page at the bottom. 

We will always try and resolve problems to your satisfaction and we will give you life-long support and advice for your product.

We are an authorised distributor, agent or importer, for all the products we sell which means that we are better placed to give you the best support if things do go wrong or you have a problem.

Guarantees and warranties

Home machines come with either a 12 month or  24 month full manufatures warranty, please email us for information about other products and for commercial use. Our service partners have dedicated customer care, repair and service departments in addition to our inhouse expertise and we will be able to support you in the the years following your purchase.

24 month warranties with jura - ascaso - la pavoni - home coffee machines

Payment and Order Information

  • We accept most UK debit and credit cards.
  • Card transactions are processed by HSBC's fully encrypted Secure ePayment server or by secure google checkout.
  • Orders are dispatched the same or next working day unless indicated.
  • Stock and Delivery details are indicated on each product.  We take every step to ensure goods shown are in stock and we will contact you to let you know if your product is unavailable. However, we cannot guarantee availability and this electronic publication does not constitute an offer for sale. 
  • We are unable to accept online orders for delivery outside mainland UK unless stated. Any orders received will be refunded less the cost of the transaction. Please contact us for other destinations.
  • Products which offer free delivery only applies within the UK mainland. Please contact us for all other areas.

Returns Policy

  • These do not affect your statutory rights.
  • Unused goods (non-food products) in original, undamaged packaging can be returned within 7 days of the transaction taking place for an exchange or refund. Please contact us first before returning goods.
  • We cannot accept responsibility for damage to goods in (return) transit, regardless of the means of transportation used.
  • We cannot accept returns for coffee or other perishable goods which are not faulty as this is a fresh product.
  • Please refer to our full terms and conditions.

Privacy

  • We act in accordance with the Data Protection Act 1998. We only use share information to our partners for the dispatch of products.
  • We will add your email details to our newsletter database and you have the option to unsubscribe at any time. We do not share this information.

 Click here for more information about our Terms and Conditions

 

 

If you have another question please email customer services.

 

 

How can I contact www.BestCoffeeBeans.co.uk ?

 

The best way to contact us is by email. Customer Services is open 7 days a week, except public holidays. We aim to answer all emails within two hours. We can call you back if this is preferred and you can tell us the best time to call you.

 

 

Alternatively write to us at:

 

Ethical Coffee Company Limited / Best Coffee Beans Limited

7 Clarence Parade

Cheltenham

Gloucestershire

GL50 3NY 

t: 0844 448 0620 (We are unable to deal with sales enquiries or product information on this number)

 

We are sorry but we are unable to make sales to callers to our offices.